There are multiple ways you can access help and support within the website.

Within each product the “getting started” section will guide you through navigating the various modules and processes within your product.

Customer Portal

Everything you need to support your experience with our software. Stay informed and take control of your journey with technical guides to download and the latest live training webinars.

Raise a ticket Visit portal

Support Team

With your Ideagen maintenance plan, you have access to the Support team 365 days a year. Help is at hand if you’re experiencing a technical issue. Simply raise a ticket in the customer portal, or speak to an advisor directly by contacting your local support centre on the numbers below.

Raise a ticket

Account Management Team

At Ideagen, we don't simply sell you software. We have a dedicated customer success team that's here to ensure your success with our software. Our team gauge customer sentiment, so that we can continually improve and keep our customers at the top of their game.

Get in touch

Ideagen Academy

Ideagen's state-of-the-art training software provides a stimulating variety of interactive demos, activities and assessments that encourages your employees to become self-sufficient learners, saving your organisation a wealth of valuable time and money.

*Contact your account management team for access if required

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